FairPlay Terms and Conditions

Welcome to FairPlay Casino. These Terms and Conditions govern your use of our online casino services available at FairPlay Casino.nl. By registering an account and using our platform, you agree to be bound by all terms set out in this document. We encourage you to read these carefully before using our fair play casino online services. If you have any questions, our support team is available 24/7 to assist you.

1. About Us

At Fair Play Casino, we operate under the name FPO Nederland BV (trading as Fair Play Casino), registered at Winckelen 1, 6467 JD Kerkrade, Netherlands. Our Chamber of Commerce (KvK) registration number is 81787774. We are part of the Janshen-Hahnraths Group, which has over 60 years of experience in land-based gaming and operates 34 physical Fair Play Casino locations across the Netherlands. Our online platform has been active since 2021, bringing the same trusted experience to the digital space as a fairplay online casino.

2. Licensing and Regulation

Here at FairPlay Casino, we hold a valid licence issued by the Netherlands Kansspelautoriteit (KSA), licence number 1605/01.247.159. We were among the first ten operators to receive a KSA licence in 2021. Our FairPlay Casino online services are fully regulated and compliant with Dutch gambling law. We are committed to operating with full transparency and in accordance with all applicable legislation governing fair play online casino activity in the Netherlands.

3. Eligibility and Registration

3.1 Who May Register

Our services are available exclusively to residents of the Netherlands who hold a valid Burger Service Nummer (BSN). You must be at least 18 years of age to register and use our Fair Play Casino platform. By creating an account, you confirm that:

• You are a legal resident of the Netherlands with a valid BSN
• You are at least 18 years of age
• You are not registered in the CRUKS (Centraal Register Uitsluiting Kansspelen) exclusion register
• You are acting on your own behalf and not on behalf of a third party
• You have not previously been excluded from our fairplay casino services

3.2 One Account Policy

At FairPlay, we strictly enforce a one-account-per-person and one-account-per-IP-address policy. If we discover duplicate accounts, we reserve the right to apply an administrative fee of 10% of the account balance (with a minimum charge of EUR 20) and to close the duplicate account. We may also withhold any winnings generated through such accounts.

4. Our Games and Platform

Our Fair Play Casino platform offers over 3,300 games across a wide range of categories. At FairPlay Casino, we feature content from more than 27 leading game providers including NetEnt, Evolution, Play'n GO, Pragmatic Play, Big Time Gaming, Hacksaw Gaming, Nolimit City, and many others. The game categories available on our platform include:

• Slots (classic fruit machines, video slots, Megaways, Slingo)
• Live casino games powered by Evolution and StakeLogic (Live Blackjack, Roulette, Baccarat, Poker, and game shows)
• Progressive jackpot games including Mega Fortune, Divine Fortune, and Hall of Gods
• Table games and exclusive fairplay live casino titles
• Drops & Wins promotions and tournament-based games

We do not currently offer sports betting or a fairplay sportsbook via this platform. Our Fair Play Casino app is available as an installable Progressive Web App (PWA) for both desktop and mobile devices, giving you flexible access to all our content.

5. Bonuses and Promotions

At Fair Play Casino, we offer a 100% Welcome Bonus of up to EUR 250 on your first deposit. A minimum deposit of EUR 10 via iDEAL is required to qualify. Please note that players under the age of 24 are not eligible for this fairplay casino bonus. All bonus offers, including any fairplay casino bonus code promotions, are subject to specific terms which we publish on the relevant promotion pages.

Our FairPlay promotions also include participation in the Drops & Wins programme, which offers a share of EUR 25,000,000 in prizes, daily tournaments, and weekly Wheel Drops. We do not currently offer fairplay casino free spins as a standalone promotion, though individual game mechanics may include free spin features. Any fair play casino bonus code or fairplay promo code must be applied at the time of deposit and cannot be applied retrospectively.

6. Deposits and Withdrawals

6.1 Accepted Payment Methods

At FairPlay Casino, we accept deposits and process withdrawals exclusively via iDEAL and Wero. We do not accept anonymous payment instruments. All transactions are processed in EUR only. There are no deposit fees, and our payment processing costs for withdrawals are EUR 0.00.

6.2 Deposit Requirements

Our minimum first deposit is EUR 10, following an initial one-cent verification transfer. All funds must be deposited from a payment account registered in your own name. We reserve the right to request verification documents before processing any transactions.

6.3 Withdrawal Processing

We process all withdrawals without undue delay. Payments via iDEAL and Wero are typically completed immediately once approved. Our pending review period may take up to 72 hours. In cases of higher winnings, we may delay processing pending third-party provider verification. Withdrawals are made exclusively to the player's registered counter account (bank account associated with your iDEAL or Wero registration).

7. Responsible Gaming

At FairPlay, we are committed to promoting responsible gaming practices. We provide players with tools including deposit limits, session time reminders, and self-exclusion options. Players who feel they may have a gambling problem can self-exclude via the national CRUKS register or contact us directly. Our fair play online casino platform supports the Dutch responsible gaming framework and we cooperate fully with all KSA directives in this area.

8. Customer Support

Our FairPlay customer support team is available 24 hours a day, 7 days a week via live chat, email, and telephone. You can reach us at:

• General enquiries: customerservice@FairPlay Casino.nl
• Account and complaints: klantenservice@FairPlay Casino.nl
• Telephone: 088-8642333

We provide support in both Dutch and English. At Fair Play Casino, we aim to resolve all queries promptly and fairly.

9. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands. Any disputes arising from your use of our FairPlay Casino services shall be subject to the jurisdiction of the competent Dutch courts. We are regulated by the Kansspelautoriteit and you may direct unresolved complaints to that authority if necessary. Our commitment at FairPlay Casino is to treat every player fairly and transparently in accordance with our licence obligations.

We reserve the right to amend these Terms and Conditions at any time. We will notify registered players of any material changes via email or on-site notification. Continued use of our Fair Play Casino services following such notification constitutes acceptance of the updated terms.