Responsible Gaming at FairPlay Casino

At FairPlay Casino, we believe that gambling should always be a source of entertainment — never a source of harm. As one of the first ten operators to receive a licence from the Kansspelautoriteit (KSA) in the Netherlands, we take our responsibility to players with the utmost seriousness. Our commitment to responsible gaming is not merely a regulatory obligation; it is a core value that shapes every aspect of how we operate our fairplay casino online platform. Whether you access us via desktop, mobile web, or our installable PWA app, our safer gambling tools are always available to you.

Our Commitment to Safe and Fair Play

Here at FairPlay Casino, we operate under KSA licence no. 1605/01.247.159, which imposes strict standards regarding player protection. We are part of the Janshen-Hahnraths Group, a company with over 60 years of experience in land-based gaming across 34 physical Fair Play Casino locations in the Netherlands. That heritage means we understand the real-world impact of gambling and have always placed fair play at the heart of our business. Our online platform launched in 2021 brings that same ethos to the digital environment, where we serve exclusively Netherlands-based players with a valid BSN.

At FairPlay Casino, we require all players to be at least 18 years of age. We also enforce strict eligibility rules — you must not appear on the CRUKS (Central Register Uitsluitingen Kansspelen) exclusion register at the time of registration or during your time with us. These checks are not optional formalities; they are active safeguards that we apply continuously to protect vulnerable individuals.

Recognising Problem Gambling

We encourage every player using our fair play casino online platform to reflect honestly on their gambling habits. Problem gambling can affect anyone, regardless of background or experience. At FairPlay Casino, we want you to be able to identify the warning signs early. You may be experiencing gambling-related difficulties if any of the following apply to you:

You spend more money or time gambling than you originally intended
You chase losses by placing additional bets to recover previous losses
Gambling is interfering with your work, studies, relationships, or finances
You feel restless, irritable, or anxious when you try to stop gambling
You conceal your gambling activity from family members or close friends
You borrow money or sell belongings to fund your gambling
Gambling is no longer fun — it feels compulsive or stressful

If any of these signs resonate with you, we strongly encourage you to use the tools available through our FairPlay Casino platform or to seek external support immediately.

Responsible Gaming Tools We Provide

Our FairPlay Casino platform offers a comprehensive suite of player protection tools in full compliance with KSA requirements. We make these tools easy to access at any time through your account settings, and our 24/7 customer support team — reachable via live chat, phone (088-8642333), or email at customerservice@FairPlay Casino.nl — is always available to assist you in activating them.

Deposit Limits

At Fair Play Casino, we give you the ability to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, we will not allow you to exceed it during the chosen period. Reducing your limit takes effect immediately, while increasing it is subject to a mandatory cooling-off period as prescribed by the KSA. Our minimum deposit is EUR 10, and all transactions are processed exclusively through iDEAL or Wero — secure, traceable payment methods that support responsible spending.

Session Time Limits and Reality Checks

Here at FairPlay Casino, we provide session time reminders to help you stay aware of how long you have been playing. Gambling can cause a distorted sense of time, and these reminders are a simple but effective way to stay in control. We encourage all players to set a session limit when they begin their gaming activity on our FairPlay Casino online platform.

Self-Exclusion and Cool-Off Periods

If you feel you need a break, our Fair Play Casino account management tools allow you to apply a temporary cool-off period or a longer self-exclusion. During any self-exclusion, we will suspend your account and ensure that no marketing communications are sent to you. For a permanent or extended exclusion across all licensed Dutch operators, we direct you to register with CRUKS — the national self-exclusion register. Once you are listed on CRUKS, we are legally obligated to deny you access to our fairplay casino online services.

Account Activity and Game History

At FairPlay Casino, we provide transparent access to your full transaction and gaming history within your account. Reviewing your activity regularly is a healthy habit we actively encourage. Knowing exactly how much time and money you have spent helps you make informed decisions about your play.

Protecting Minors

Our Fair Play Casino platform is strictly for adults aged 18 and over. We verify the age and identity of every player during the registration process, requiring a valid BSN as part of our compliance with Dutch law. We do not accept registrations from individuals under 18 under any circumstances. We also recommend that parents and guardians use parental control software to prevent minors from accessing any online gambling platforms, including ours. Tools such as Net Nanny, Cybersitter, and similar applications can provide an additional layer of protection in household environments. Note also that under our terms, players under the age of 24 are not eligible for our FairPlay Casino welcome bonus up to EUR 250.

External Support and Helplines

We recognise that sometimes professional external support is the most appropriate step. At FairPlay Casino, we encourage anyone who feels that gambling has become a problem — for themselves or someone close to them — to reach out to the following organisations:

Verslavingszorg Noord Nederland (VNN) — specialist addiction care across the Netherlands
Jellinek — gambling addiction support and counselling (jellinek.nl)
Agog — support for family members and loved ones affected by gambling addiction
KSA (Kansspelautoriteit) — the Dutch regulator, available at kansspelautoriteit.nl
CRUKS — national self-exclusion register for all licensed Dutch gambling operators

Gambling as Entertainment

At Fair Play Casino, we want your experience on our platform to be enjoyable, responsible, and sustainable. Our library of 3,300+ games — from slots by providers like NetEnt, Play'n GO, and Pragmatic Play to live dealer experiences powered by Evolution — is designed to entertain. We ask every player to set a budget before they play, treat any losses as the cost of entertainment, and never gamble with money they cannot afford to lose. Our FairPlay Casino ethos — rooted in over 60 years of trusted, land-based gaming — is built on the principle that fair play means playing safely.

Our FairPlay Casino customer service team is available 24/7 in both Dutch and English. You can reach us at any time via live chat, by phone on 088-8642333, or by emailing klantenservice@FairPlay Casino.nl for account-related matters. We are here to help — not just with gaming queries, but with any responsible gambling concern you may have. To get started or manage your account, use the quick FairPlay Casino login at any time.

If you have any questions about our responsible gaming policies or need assistance activating any of the tools described on this page, please do not hesitate to contact us. We are committed to ensuring that every player on our platform has a safe and positive experience.

Content updated: June 19, 2026