FairPlay Casino Privacy Policy

At Fair Play Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our services at FairPlay Casino.nl. As FairPlay Casino is operated by FPO Nederland BV, registered in the Netherlands (KvK no. 81787774) and licensed by the Kansspelautoriteit (KSA), we are legally obligated to handle your data responsibly and transparently under applicable Dutch and European data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

We are FPO Nederland BV, trading as Fair Play Casino, with our registered address at Winckelen 1, 6467 JD Kerkrade, Netherlands. We operate the fairplay casino online platform at FairPlay Casino.nl and are part of the Janshen-Hahnraths Group, which has over 60 years of experience in the gaming industry, including 34 physical Fair Play Casino locations across the Netherlands. For any privacy-related questions, you may contact us at klantenservice@FairPlay Casino.nl or by phone at 088-8642333.

2. Information We Collect

When you register and use our Fair Play Casino online services, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• BSN (Burgerservicenummer) for identity verification, as required by Dutch gambling regulations
• Residential address and contact details (email address, phone number)
• Username and account credentials for your fairplay login
• Copies of identity documents submitted during verification

2.2 Financial and Transaction Data

• Payment details linked to your iDEAL or Wero account
• Deposit and withdrawal history, including transactions of minimum EUR 10
• Details of your registered counter account (bank account)
• Information about bonuses claimed, including the fairplay casino bonus and any applicable fairplay promo code

2.3 Usage and Technical Data

• IP address, device type, browser information, and operating system
• Gaming activity, session durations, and bet history across our 3,300+ game library
• Interactions with our fairplay casino app and mobile web platform
• Login timestamps and fair play casino login activity
• Cookies and similar tracking technologies (see Section 6)

2.4 Responsible Gaming Data

• Self-exclusion status and CRUKS (Centraal Register Uitsluiting Kansspelen) checks
• Deposit limits, session limits, and cooling-off period settings you apply to your account
• Communications related to responsible gaming interactions

3. How We Use Your Information

At FairPlay Casino, we process your personal data for specific, lawful purposes. We do not sell your data to third parties. Below are the primary reasons we collect and use your information:

• Account management: To create and manage your fair play casino online account, verify your identity, and enable secure fairplay login access
• Legal compliance: To fulfil our obligations under the KSA licence no. 1605/01.247.159, including age verification (18+), BSN checks, and CRUKS exclusion registry verification
• Payment processing: To process deposits and withdrawals securely via iDEAL and Wero with zero transaction fees
• Customer support: To respond to your queries through our 24/7 support channels (live chat, email, and phone) in Dutch and English
• Promotions and bonuses: To administer offers such as the fairplay casino bonus, fair play casino bonus code campaigns, and Drops & Wins tournaments
• Fraud prevention: To detect and prevent unauthorised access, duplicate accounts, and other security threats
• Service improvement: To analyse usage patterns across our fairplay online casino platform and enhance your gaming experience
• Marketing communications: To send you relevant promotional updates where you have given explicit consent (you may opt out at any time)

4. Legal Basis for Processing

We process your personal data under the following legal bases in accordance with the GDPR:

• Contractual necessity: Processing required to deliver our fair play online casino services and fulfil your account agreement
• Legal obligation: Data processing mandated by Dutch anti-money laundering (Wwft), gambling (Wok), and tax legislation
• Legitimate interests: Fraud prevention, network security, and internal analytics to improve our FairPlay Casino platform
• Consent: For marketing communications and non-essential cookies, where you have provided explicit consent

5. Data Sharing and Third Parties

We at FairPlay Casino do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties in specific circumstances:

• Game providers: We work with providers such as Evolution, Pragmatic Play, Play'n GO, NetEnt, and others to deliver our fairplay live casino and fairplay casino games. These providers may receive limited technical data necessary to deliver their services
• Payment processors: iDEAL and Wero processing partners receive transaction data to complete deposits and withdrawals
• Regulatory authorities: We share required information with the Kansspelautoriteit (KSA) and other Dutch regulatory bodies as mandated by law
• Identity verification services: Third-party providers who assist with BSN validation and document verification
• Group companies: We may share data within the Janshen-Hahnraths Group for legitimate administrative purposes, subject to appropriate data protection safeguards

6. Cookies and Tracking Technologies

Our FairPlay Casino platform uses cookies and similar technologies to improve functionality, analyse site usage, and personalise your experience. We use the following types of cookies:

• Essential cookies: Necessary for our FairPlay Casino online platform to function correctly, including maintaining your session during fair play casino login
• Analytics cookies: Help us understand how visitors interact with our fairplay casino online services so we can make improvements
• Marketing cookies: Used to deliver relevant promotional content, including fairplay casino free spins offers, where consent has been provided

You may manage your cookie preferences through your browser settings or our on-site cookie preference centre. Please note that disabling essential cookies may affect your ability to use certain features of the Fair Play Casino platform.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. In practice, this means:

• Account data is retained for the duration of your active account plus a minimum of 5 years following account closure, as required by Dutch financial regulations
• Transaction records are kept for a minimum of 7 years for tax and anti-money laundering compliance
• Marketing consent records are retained until you withdraw consent

8. Your Rights Under GDPR

As a user of our Fair Play Casino services, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where no legal obligation requires us to retain it
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at klantenservice@FairPlay Casino.nl. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

9. Data Security

We at FairPlay Casino implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include SSL encryption across our platform, secure authentication for fair play casino login sessions, access controls for internal systems, and regular security assessments. While we take every reasonable precaution, no digital system can guarantee absolute security, and we encourage you to use strong, unique F2g@sZn*yRghgx5Ts for your account.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our FairPlay Casino platform. We encourage you to review this page periodically. Continued use of our fair play online casino services after any updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our dedicated support team:

• Email: klantenservice@FairPlay Casino.nl
• General enquiries: customerservice@FairPlay Casino.nl
• Phone: 088-8642333 (available 24/7)
• Post: FPO Nederland BV, Winckelen 1, 6467 JD Kerkrade, Netherlands

We are here to help and committed to resolving any privacy concerns you may have in a timely and transparent manner.